Refund and Return Policy

Return and Refund Policy

Last Updated: 2/19/24

Thank you for shopping at Arose Merch! We want you to be completely satisfied with your purchase. If you have any questions or concerns about our return and refund policy, please contact us at aroseexpression@gmail.com

Returns

  1. Eligibility: We accept returns on unworn, unwashed, and unaltered items with their original tags intact within 7 days of the delivery date. Items must be in their original condition to qualify for a refund.

  2. Initiating a Return: To initiate a return, please contact our customer service team at aroseexpression@gmail.com within the specified return window. Please include your order number and a brief explanation of the reason for the return. Our team will provide you with further instructions on how to return your item(s).

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective product). We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

  4. Refund Processing: Once we receive your return and inspect the items, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees and any applicable taxes are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) through our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at aroseexpression@gmail.com with photos of the damage or defect. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange unless they are damaged or defective upon receipt. Final sale items will be clearly identified on the product page.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at aroseexpression@gmail.com. Our customer service team is here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.